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As a Technical Support representative on the Banno Team at Jack Henry & Associates, you will be responsible for the day-to-day care and nurturing of customer relationships post implementation. You are their voice to internal teams and act as an advocate and extension of their team. You are the primary point of contact for any support requests and any product application/service support for our customers. Your main goals are to mobilize resources internally to meet customer needs, prioritize incoming requests, and sustain customer satisfaction and loyalty. Travel of up to 5% may be required for company meetings and professional development.
About the Banno Team
We are committed to creativity, thoughtfulness, culture, and openness—the perfect place to make phenomenal products that have a big impact. Our work environment echoes a modern tech startup but we have the security and benefits of a large, publicly traded company. With this customer facing role, you’ll have the opportunity to work with many cross-functional teams which provides the ability to learn about every aspect of our business. If you are interested in this position, please apply on or before July 17, 2018.
This position can be based to work out of the Cedar Falls, IA Jack Henry office or Remote from home.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.