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Technical Support Representative

Posted: July 18, 2018

Job Description

Jack Henry and Associate’s 4|sight - Check Imaging Solutions business unit under the ProfitStars brand has an entry level opening for a Technical Support Representative.  If you have a strong proof of deposit back ground, back office operations or technology back ground in a Financial Institution, this position may be a great match for you! 

This role is a phone support environment where you will be supporting banks or item processing centers using the 4|sight Image Solution to capture confidential checking information, Print Statements, key and balance work.  The confidential checking information is processed electronically or through branch captured scanning devices.  Technical Support Representative may field calls related to balancing, printers, networking or general support questions. Jack Henry offers an amazing work environment with career advancement and excellent benefits package!  If you are interested in this position, please apply on or before July 25, 2018.

This position will be based to work out of the Allen, TX Jack Henry office.  Travel is up to 5% to attend a potential Jack Henry meeting in another office location or to attend training and or a professional conference.

MINIMUM QUALIFICATIONS

  • Must have a minimum of 18 months of experience working for or in a bank and or credit union.

PREFERRED QUALIFICATIONS

  • Associate degree.
  • Experience in providing hands on technical troubleshooting support.
  • Experience working in a call center handling customers via over the phone.
  • Experience with some type of check imaging software or process.

ESSENTIAL FUNCTIONS 

  • Provides level one troubleshooting.  Accurately assesses the customer's product issue or problem.  Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
  • Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
  • Identifies and resolves application and service issues and any other questions that may arise.  Answers general application questions.

 

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

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