Jack Henry & Associates is seeking the motivated, the driven, and the passionate to join our Lending Solutions team as a Technical Support Representative for the ProfitStars brand. The Technical Support Representative possesses general knowledge of all areas of the LoanVantage and Quick Decision products. The representative provides first level LoanVantage and Quick Decision web based product support to external customers via the telephone and/or internet under moderate supervision. Solid communication and interpersonal skills is vital to the success of this position to establish customer relations.
Using product knowledge, the representative provides the highest level of service to resolve the customer's issue and restore the customer to fully functioning status, while strengthening the customer-JHA relationship. You will work with a team of 3 members that sit across various locations. Travel is possibly up to 5% to attend additional training and or professional conference. If you are interested in this position, please apply on or before July 24, 2018.
This position will be hired to work remote from home and will be responsible to support external customers via phone and or email for the hours of Monday – Friday 8:00 - 5:00pm Pacific Time Zone.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.