Jack Henry & Associates has an excellent leadership opportunity as a Product Support Supervisor!
This role is responsible for supervising a team of call center agents that assist customers with a wide range of banking needs, on behalf of our financial institution clients. This supervisor is responsible for managing team metrics, providing regular coaching and feedback, and assisting with escalated customer service and technical issues. The supervisor is expected to maintain open, effective communication with the management team and agents to promptly resolve issues and promote professional development. Supervisors may be expected to provide primary phone support to assist with inbound call volume and serve as a point of contact for client banks.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.