This job posting is no longer active
Jack Henry & Associates is looking for a Technical Support Representative to join our team in Hoover, AL. This team supports a variety of Risk Mitigation products: BSA (Bank Secrecy Act), Fraud Detective, Real-Time ACH Origination, Real-Time Wire Origination, Real-Time EFT, Anti-Money Laundering and SAR Center. As a Technical Support Representative, you will be working within a fast-paced group to assist financial institutions with multiple issues. Responsibilities may include resolving processing failures, questions on rules and worklists, software operational questions and technical issues within the products. To be successful in this role, you will need to have the ability to solve complex problems and issues, prioritize workload and possess superior customer service skills. The ideal candidate will have experience working in a financial institution, preferably on the deposit operation side. Additionally, we are looking for someone who is comfortable in a window support environment as well as experience with MS SQL
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.