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IT Support Center Representative

Job Description

Jack Henry & Associates is seeking the motivated, the driven, and the passionate to join our  team of IT Support Center Representatives! This position will be located at our headquarters in Monett, MO. The IT Support Center Representative ensures the proper day-to-day operation of technology applications and computer equipment. 

 As a Jack Henry associate you are more than just an employee, you are a valued member of the organization that is dependent on you and your success!  Jack Henry stresses a company culture that encourages you to think outside the box and to grow in your professional career.  As a Jack Henry employee you will enjoy a casual and relaxed work environment, a terrific benefit package, and a generous PTO plan that allows you to maintain a work life balance.

If you have a passion for customer service and want to work with a fun collaborative team, apply today!

MINIMUM QUALIFICATIONS

  • Minimum of 18 months experience in IT Support.

PREFERRED QUALIFICATIONS

  • Developing professional expertise.  Works on non-complex to moderately complex projects.  Exercises judgment within defined procedures and practices.
  • Good knowledge of endpoint computing devices.
  • Good organizational and planning skills.
  • Good interpersonal skills to resolve problems in a professional manner.
  • Able to prioritize cases and resolve time-sensitive issues.
  • Able to understand and convey terms and concepts related to technical support.
  • Bachelor’s degree preferred.
  • A+ and NW+ certification preferred.

ESSENTIAL FUNCTIONS

  • Provides support to employees or customers regarding technical inquiries.  Diagnoses to isolate the nature of the problem and resolves support issues.
  • Identifies, troubleshoots and resolves software, hardware and network failures.
  • Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems.
  • Thoroughly documents cases to ensure continuity of information and adherence to customer service standards.
  • Maintains awareness of current tools, methodologies and technologies associated to IT support.

 

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

 
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