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Website Administrator

Job Description

Are you someone who has a passion for developing and maintaining strong relationships? Look no further, ProfitStars Web Solutions Technical Support team is looking to hire a Client Website Administrator. The ProfitStars Web Solutions Technical Support team is an industry leader in providing exceptional external customer service to ensure Jack Henry and Associates customers are utilizing their marketing website to its fullest potential. You will also provide technical troubleshooting on any website related issues.  This position will be filled out of Brentwood, TN and you may have travel up to 5% to attend potential training and or a conference.

The Client Website Administrator will be responsible for developing and maintaining strong relationships with a high volume of dedicated, assigned marketing website clients. You will be the primary point of contact to provide product support to assigned customers via the telephone and/or internet. Using product and industry knowledge, you will provide the highest level of service to bring customer issues to resolution while guiding the customer through forming/maintaining their online presence; ensuring customer satisfaction.  Employee’s main goals are to uncover, shape, articulate and manage the client’s online objectives regarding their post-launch website.

You must possess the ability to multitask and remain organized in the midst of multiple, ongoing projects and proactively learn and adapt in an exciting, ever-changing environment. Must be flexible as departmental priorities shift internally. Must be able to maintain a calm and pleasant demeanor in a fast-paced, dynamic environment, including rare occurrences of service degradation.  If you are interested in this position, please apply on or before June 22, 2018.

MINIMUM QUALIFICATIONS

  • Must have a minimum of 18 months experience in providing technical troubleshooting or customer service / technical support.

PREFERRED SKILLS

  • Bachelor’s degree is preferred.
  • Experience using Microsoft Office and Outlook is preferred.
  • Experience providing training for clients via a webinar atmosphere is preferred.
  • Experience with Adobe Creative Cloud products (Dreamweaver, Photoshop) is preferred.
  • Content Management System (CMS) experience is preferred.
  • Google Analytics experience is preferred.
  • Experience with HTML5 and CSS is preferred.

ESSENTIAL FUNCTIONS

  • Oversee administration, usage, security, and maintenance of websites
  • Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
  • Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.
  • Collaborates with development and design teams to ensure website performs at that optimal level for the clients.
  • Provides technical recommendation on system maintenance and design that supports performance, stability and efficiency of web related systems
  • Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.
  • Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.
  • Process and execute requests for permission changes to shared folders, email groups, and security access groups
  • May provide training to clients on website functionality.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

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