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Jack Henry and Associate’s 4|sight - Check Imaging Solutions business unit under the ProfitStars brand has an opening for a Technical Support Representative. If you have a strong proof of deposit back ground, back office operations or technology back ground in a Financial Institution, this position may be a great match for you! This role is a phone support environment where you will be supporting banks or item processing centers using the 4|sight Image Solution to capture confidential checking information, Print Statements, key and balance work. The confidential checking information is processed electronically or through branch captured scanning devices. The Technical Support Representative must be able to work Monday – Friday (Shift - 8 AM to 5 PM CST) and must be available to support on-call hours (5 PM – 8 AM CST) that is every 12 weeks. Travel is up to 10% for providing onsite software upgrades at various JHA client locations (domestic travel is possible).
The 4|sight Technical Services Team consists of Technical Support Engineers and Technical Support Representatives and 3 Supervisors. This position will be hired out of Springfield, MO / Allen, TX and or Monett, MO. Must be able to travel up to 10% to various JHA clients to provide onsite software upgrades (domestic travel is possible). The environment you will work in is Windows OS (SQL, Windows Server, Windows 7 and higher). The level of technical troubleshooting supporting is tier III. All escalated cases are supported in this position. Any prior experience with Microsoft SQL Server and or SQL querying is highly preferred.
The Technical Support Representative is responsible for all aspects of supporting the 4|sight and Check 21 Software applications for all of Jack Henry and Associates existing In-house and Outlink customers. This role ensures the successful completion of each case or project issue that is presented thru daily operations. The Technical Support Reps are required to be in communication with the customer during each project either by phone or email. The Technical Support Representative will need to have excellent communication skills and general knowledge of the financial industry will be helpful. The 4|sight Technical Services Team has very aggressive goals and deadlines to meet so the individual we are seeking must be a self-starter and willing to learn and continue to increase their knowledge of the JHA products and how they work with each other.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.