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Applications Engineer

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Posted: June 5, 2018

Job Description

Jack Henry & Associates is seeking an experienced Application Support Engineer to join our growing team!  The Xperience Support team provides support for our Core customers using the Xperience User Interface.   The Xperience interface provides our users a one stop sign on too many of the JHA products.  This makes accessing the customer information easier and enables the Financial Institutions to better provide for their customers.  This position will be providing support to the JHA Financial Institution customers.

The right candidate will be greatly empowered if they have a general knowledge of the various JHA products, what they are and the groups that support them. The working knowledge of the Xperience User Interface will enable the employee to respond to the needs of our customers.  The self-motivation to work independently to analyze and research issues and questions presented by our customers and the desire to provide accurate resolutions with minimal supervision is mandatory.  The internal drive that motivates the individual to want to succeed must exist in order to fulfill the responsibilities of the support position

As a JHA associate you are more than just an employee, you are a valued member of the organization that is dependent on you and your success!  JHA stresses a company culture that encourages you to think outside the box and to grow in your professional career!  As a JHA employee you will enjoy a casual and relaxed work environment, a terrific benefit package, and a generous PTO and holiday plan that allows you to maintain a work life balance!

The Application Support Engineer is available in the following office locations:

  • Springfield MO
  • Monett MO 

MINIMUM QUALIFICATIONS

  • Minimum of 18 months of experience in a programming or technical support role.
  • Experience in Tier 1 and Help Desk Support Environments.

PREFERRED QUALIFICATIONS

  • Basic understanding of Networking.
  • Knowledge of banking terminology and the daily functions.
  • Windows Workstation Troubleshooting experience.
  • Experience with either Active Directory, Group Policy Administration, and/or XML a big plus.
  • Self-motivation to work independently to analyze and research issues.

ESSENTIAL FUNCTIONS

  • Provides highly visible customer support through the performance of remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Checks out and approves operational quality of system equipment.
  • Instructs customers in the operation and maintenance of the system.
  • Performs remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.
  • Identifies customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
  • Instructs customers in the operation and maintenance of the system.  Resolves customer problems and answers questions.
  • Serves as liaison between the company and customers.
  • Conveys customer feedback to technical design and engineering staff.
  • May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

 
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