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Senior Customer Relationship Manager

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Posted: July 11, 2018
Location: United States

Job Description

Jack Henry is seeking a Senior Customer Relationship Manager to join our Jack Henry Banking CRM Team.  This is a REMOTE position.  There are 2 openings.

Customer Relationship Managers within Jack Henry Banking manage business relationships with all banking customers using JHA’s core solutions (SL/2020/Core Director).  The CRMs act as a single point of contact to resolve complex issues, working on a variety of diverse projects. This role requires excellent judgement to be able to select techniques and evaluate criteria for obtaining solutions.  This team works closely with multiple departments within the organization including sales, support, implementation, and development teams, to help facilitate effective communication with our customers and organizational support.

The ideal candidate will have a solid banking background, highly analytical, strong business acumen and verbal communication skills to effectively communicate with executives and banking customers.  Prior JHA core system or product knowledge would be ideal but not required. Travel is up to 25% to travel to customer sites to better strengthen and understand the bank’s culture. 


  • Minimum of 6 years of banking operations experience or customer relationship experience within the banking or financial industry. 


  • Bachelor’s degree is preferred.
  • Extensive knowledge of company products and services.


  • As the "single point of contact" for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services.
  • Builds and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship.
  • Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits.  Assists with research and resolution of identified issues and reports pertinent findings to JHA management in the defined method.
  • Tracks and manages the resolution of all issues for new customers, as well as, post release issues for existing customers.
  • Responsible for the identification and referral of sales opportunities.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.