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Are you someone who has a passion for developing and maintaining strong relationships? Look no further, ProfitStars Web Solutions Technical Support team is looking to hire a Client Website Administrator. The ProfitStars Web Solutions Technical Support team is an industry leader in providing exceptional external customer service to ensure Jack Henry and Associates customers are utilizing their marketing website to its fullest potential. You will also provide technical troubleshooting on any website related issues. This position will be filled out of Brentwood, TN and you may have travel up to 5% to attend potential training and or a conference.
The Client Website Administrator will be responsible for developing and maintaining strong relationships with a high volume of dedicated, assigned marketing website clients. You will be the primary point of contact to provide product support to assigned customers via the telephone and/or internet. Using product and industry knowledge, you will provide the highest level of service to bring customer issues to resolution while guiding the customer through forming/maintaining their online presence; ensuring customer satisfaction. Employee’s main goals are to uncover, shape, articulate and manage the client’s online objectives regarding their post-launch website.
You must possess the ability to multitask and remain organized in the midst of multiple, ongoing projects and proactively learn and adapt in an exciting, ever-changing environment. Must be flexible as departmental priorities shift internally. Must be able to maintain a calm and pleasant demeanor in a fast-paced, dynamic environment, including rare occurrences of service degradation.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.