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Technical Support Representative

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Posted: July 11, 2018

Job Description

Symitar, A Jack Henry & Associates company, is seeking a customer focused, highly motivated individual to fill an opening within their Credit Union Technical Support team in San Diego CA. This group supports the Episys client base to solve issues with the Symitar Software and management of the IBM AIX servers.

A Technical Support Representative will provide credit union product support to clients via the telephone and/or internet.   The Technical Support Representative will gain product knowledge through various training avenues that will allow them to provide the highest level of service to resolve the client issues and restore the client to fully functioning status.

MINIMUM QUALIFICATIONS

  • 2+ years of call center or customer service experience.
  • Previous experience in troubleshooting and analysis.

PREFERRED QUALIFICATIONS

  • Excellent verbal and written communication skills
  • Computer Operations experience would be a plus
  • Unix/Linux experience is a plus
  • Associate or Bachelor's degree
  • Experience with a case tracking system (Microsoft CRM, Salesforce.com, JIRA, Remedy, etc…)
  • 4+ years of Financial Services support background
  • 4+ years in a Windows or Unix/Linux support role
  • Credit Union and/or Banking Operations support background

ESSENTIAL FUNCTIONS

  • Proactively identify customer issues, escalate and actively participate in the problem/resolution process
  • Support Symitar software running on the IBM AIX platform
  • Assist customers in maintaining 24/7 uptime of the mission critical Symitar software
  • Assist customer IT staff in the management of Symitar software and IBM AIX

Excellent case documentation

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

 

 
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