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Jack Henry & Associates is seeking an entry level Technical Support Representative for our client and vendor facing website portals. This position will provide level 1 troubleshooting to clients, vendors, and internal associates for the desktop and mobile versions of the portals. The TSR will work reset passwords, register access to client/vendor portals, provide assistance with locating information on the website, and document/replicate issues or errors reported by end users.
This position will require the excellent use of verbal and written communication to provide top quality customer support via phone, email and internet. The selected candidate must have a demonstrated understanding of Microsoft office Products as it relates to creating Word documents for issue documentation, and Outlook as it relates to sending email correspondence. An understanding of the usage of various web browsers and troubleshooting is highly desired. There also must be an ability to follow detailed procedural steps accurately, with different scenarios requiring the execution of varying steps and procedures. This position will work 10:00 am to 7:00 pm.
This position can be worked from one of the following offices:
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.