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Applications Analyst (Online Banking Installations)

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Posted: March 23, 2018

Job Description

The Internet Solutions (IS) Installation team at Jack Henry & Associates is looking for an Applications Analyst to join the team in Lenexa, KS. In this role, you will be responsible for managing a portfolio of projects focused on the installation of various products within IS. You will be expected to work directly with the financial intuition to ensure that the installation process is successful. The ideal candidate will have prior experience working in a financial institution and have exposure to online or mobile banking products. To be successful, you must have strong organizational skills and be able to adapt to a changing project cycle.

About our Team:

Our team provides software installation for financial institutions running Silverlake, 20/20, Core Director, or Episys as their core processing software. We install NetTeller Internet Banking, NetTeller Cash Management, Electronic Statements (ESI), goDough mobile banking, and other Internet Solutions product offerings. 


  • Must have 18 months of experience with one of more of the following: Online/mobile banking products, back or front office support at a financial institution
  • Able to work an on-call rotation during week nights and weekends.


  • Associate or Bachelor’s degree.
  • Experiencing with SharePoint.
  • Ability to leverage outlook for organizational process.
  • Strong customer oriented communication skills.


  • Provides remote or on-site software installation services.  Ensures software applications are installed and fully functional.
  • Prior to the installation, analyzes the customers’ existing products and consults with customer to map current system to the JHA product.
  • Consults with customers to define parameters within the software application.
  • Trains the customer on use and feature functionality of the application.
  • Communicates the customer’s needs/expectations to appropriate personnel. 
  • Notifies appropriate personnel of any application issues.
  • Interacts with Project Manager on various issues.
  • May assist customers in validating accurate conversion of all data.
  • May analyze transaction processing.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.