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Senior Manager Operations

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Posted: February 26, 2018

Job Description

We are currently seeking a Sr. Manager of Operations that will manage two or more of the following areas, including but not limited to:  successful implementation of products and services, technical support of products and services, application training to customers, maintenance of application code, network field engineering services, solutions consulting and/or software application release.



  • 10 years of technical experience
  • 5 years of management experience
  • Associate’s Degree



  • Bachelor’s Degree



  • Through subordinate managers:
  • Oversees accurate and timely installations of new or enhanced products and services.  Ensures installations meet customer expectations and are in accordance with contract terms and conditions.
  • Oversees post-sales technical product support activities and facilitates resolution of technical problems on any and all products.
  • Ensures all questions regarding functionality are thoroughly researched and resolved.
  • May oversee the release of new software products to user base.
  • May oversee updates and/or changes to application code.
  • May oversee the delivery of software application training to customers.
  • May oversee customer consulting or custom project activities.
  • May support the sales process with pertinent information such as quotes, installation dates, and may participate in sales meetings. 



Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.