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Debit Card Support Representative

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Posted: July 13, 2017

Job Description

We are seeking a Debit Card Support Rep to provide support and troubleshooting assistance to Jack Henry & Associates bank and credit union customers. The desired candidate must have knowledge of financial institution processes and strong customer service skills

  • May require working holidays, weekends, or extended hours as business needs dictate.
  • Schedule may vary from 7 a.m. - 7 p.m. Monday through Friday
  • May require occasional overnight or extended travel – rarely.
  • May require the ability to work remotely.

About Our Team

Jack Henry & Associates’ Card Processing Solutions is a strategic component of JHA Payment Solutions. Card Processing Solutions provides a comprehensive suite of ATM, debit, and credit card transaction processing as well as card and ATM management solutions that are fully integrated with core systems provided by Jack Henry Banking® and Symitar® as well as related complementary solutions. This integrated approach generates the material operating efficiencies and seamless transaction processing only available in a tightly integrated processing environment.  

CPS Level 1 support group provides level 1 technical application support during business hours for solutions to all the CPS financial customers who utilize the PassPort Switch platform.  We have teams located in the Houston, TX, Monett, MO, and Springfield, MO offices. 


  • Minimum of 18 months of experience in a financial institution as a teller, customer service rep, personal banker, debit card and/or back room operations.


  • Associates degree is preferred
  • General understanding of troubleshooting techniques and practices.


  • Provides troubleshooting in a high call volume support area – resetting passwords, debit card transaction research, blocking debit cards/merchants, processing potential stolen debit card files, etc.
  • Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
  • Identifies and resolves application and service issues and any other questions that may arise.  Answers general application questions.
  • Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.
  • Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS).  Uses available support tools to assist the customer and/or recreate the issue.
  • Participates in training programs to continuously improve product knowledge and service skills.

Jack Henry & Associates is dedicated to employee satisfaction and offers a comprehensive benefit package and a work environment that stresses a work-life balance.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.